How To Identify The Right Software Testing Service Provider?


Subscribe to our Newsletter

As we already know, every software development project requires software testing. Many companies outsource software testing responsibility to two other software testing partners. Selecting the right cloud9 software testing service providers in India is required to shorten the software release cycle and ensure the required quality of the product. The main purpose of outsourcing online software testing services is to improve quality at lower costs.

Software testing is an essential phase in software development. But it isn't a core activity for most companies, often due to a lack of time or resources. When software testing is outsourced to dedicated, experienced, and specialized quality assurance partners, it offers better results, and companies can focus on their core missions. What should you consider while choosing specialized software testing service providers in India? Let's discuss the aspects one by one:

12 factors to consider when choosing software testing services company

Below are the factors to consider:

Partner portfolio

Evaluating the company's history, mission, objective, standards, existing clients, type of projects, industries supported, technologies, domains, and customer focus are some of the primary aspects to be considered. Always check if the proficiency alliance meets your requirements. The more the partner gets to know about your business and the product, the better the testing results will be.

Engagement mode

Well, it is one of the critical steps to knowing the business strategy and understanding the business model. The engagement model is decided upon by the project size, complexity, technology, and timelines. There are two main types of main engagement models, though there are others too:

On-site team: Resources with the necessary skillset and knowledge will collaborate directly with the development team at the client's location. The client provides the infrastructure.

Offshore team: Resources work from the site of the testing vendor. The testing partner provides all of the necessary infrastructures.

Investigate and participate

Investigate the partners using the web, social media, references, and so on. A comprehensive study must be performed before selecting an outsourcing partner. By connecting with the partners, managerial specialists and technical managers may have a better understanding of their capabilities, strengths, team, and experience.

Service Level Agreement (SLA) Details

SLAs should be created in advance to guarantee that the service provider and the client's goals are completely aligned. It also includes a full explanation of the project parameters as well as timetables for each testing step.

The capabilities of the team

The team of QA The engineers, technical workers, and managers that the partner allocates to the task should be knowledgeable and skilled in software testing and management. Many clients undertake interviews with the engineers offered by the partner to confirm that they are competent and ready to take on the assignment. The testing partner firm must be familiar with your products and clientele. Certifications of team members may also be verified since they provide a firm with trust in the testing strategy of the partner.

Data management and security 

From a sales perspective, it is always critical to inspect the security provided by the partner as the protection of data is highly critical while outsourcing.


Smooth and regular communication should be established between the partner and the client. It should be provided by a partner who is easily accessible and can assist clients at any time. Miscommunication could affect productivity and risk management uses the right technology and processes to avoid it. 

Testing infrastructure

It is crucial to make sure that the testing service provider has all the necessary infrastructure that supports your product, which means they should have all the necessary software, hardware devices, testing tools, backend database systems, operating systems, etc.

Documentation and transparency

Test scenarios, test cases, test scripts, test reports, and test results should be e-documents added by client standards, and these documents should be easily accessible for the clients. By defining what TPI is, both parties will understand what should be in place for successful testing. 

Change management

During the development stages of a product, there may be changes from the client that could affect the testing cycle. A strong change management system should be in place to overcome additional costs, time, and efforts in handling the change requests.

Response to the queries

Evaluating how quickly a partner responds to your queries is also essential. It will help in an easy estimation of the partner and their expertise. Outsourcing software testing is a tricky process if you don't know what to expect from it. A software testing partner should be viewed as an extension of an organization, bringing value to your customers.

Information security

Your company's software or app may have distinguishing characteristics that set it apart from the competition. As a result, appropriate documentation should safeguard you against the leakage of sensitive data. Non-disclosure agreements should be made between you and the online software testing service firm.

Having highly secure premises is an extra benefit since it adds another layer of security to your sensitive data.

What things should you outsource?

What are your testing specifications? Answer this question to determine what you need to outsource to establish a connection with your possible QA partner. To begin with your partner, you must examine the type of testing and the testing regions that must be defined. Are you interested in testing mobile apps, online applications, or both? Do you want the vendor to do automated-manual combination testing or manual-only testing? Finally, before you outsource the process, develop a list of target platforms and devices.

It is now time to go through the list and meet with each vendor one-on-one. Interact with them, learn about how they work, and understand their strengths and shortcomings. Examine how they connect with you, cooperate with you, and communicate with you. Ask questions to understand their testing skills and how they will operate as a partner.


While running a business, there is an overwhelming urge to want to do everything by yourself. This often results in more time, resources, and cost. The easiest way is to outsource your online software testing service to a qualified QA software testing partner. Outsourcing cloud9 a software testing service does not have to be difficult if you set clear expectations from the start and understand how to manage the process.

Contact Us

Hire vetted developers & testers with Appsierra to build & scale your software products

Trusted by 100x of startups and enterprise companies like

Read More

Subscribe to Our Newsletter