How Is Cloud-Based Communication Improving the Healthcare Industry?

How Is Cloud-Based Communication Improving the Healthcare Industry?


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Cloud-based communication and integration solutions have made it possible for a medical practitioner to deliver services for patients in the comfort of your home and on the go. It was the covid-19 pandemic that truly motivated hospitals and physicians for adopting this methodology. And master scale for helping patients seeking medical help via cloud-based applications.

This development has been driving forces of the increasing success of telehealth and telemedicine during the pandemic. With new methods, technologies, and techniques being adopted for ensuring the best services a lot of positive changes have been witnessed in the way the healthcare industry functions. However, the challenges are ever-increasing and at the same time, the situation is right for new solutions to enter the healthcare world.

How has COVID-19 disrupted the healthcare industry?


Hospitals and healthcare facilities are overburdened with an unparalleled influx of patients seeking urgent care for the covid-19 crisis. This has given rise to various technological challenges such as appointment scheduling, adaptability to new products, hardware, and software failure among others.

Health care professionals provide consultation over phone and voice calls that are now proved to be of great help. However, the patient will have a hard time getting the prescriptions for receiving their medicines on time. Best many challenges in the healthcare industry cloud-based communication coupled with API integration can offer viable solutions at affordable cost. It makes providing medical services convenient and safe for both doctors and patients.

What bridges the gap between health care providers and patients using cloud communications?

One of the top priorities for position and medical staff is always patient care and on-time treatment. Therefore the means of communication must be error-free and user-friendly. So how does cloud technology extend its support?

Communication through a single platform

Voice and video calls, instant messaging, web chat, EHR management, patient portals among other animal hospitals, healthcare facilities, physicians, and nurses for connecting with patients to a single communication platform via the internet.

Accessible on any device

Patients and medical staff have been flexible for connecting to their phones, laptop, or tablet from any part of the world.

Establishing a secure connection always

The HIPAA-compliant cloud platform manages the safety and security of patient data and avoids any leakage of sensitive information.

Manage increased users easily

The cloud communication platform is easily scalable with suitable updates offered by the cloud service provider. It makes it easy for handling the sudden increases in inpatient activities.

With these many benefits and lesser shortcomings, the cloud-based platforms have expanded the use of telemedicine and telehealth applications among patients and physicians. Their use is assumed to see a rise of 64.3 % by the year 2025 as projected by experts in the field.

Why telemedicine and telehealth apps are the much-needed silver lining to the covid-19 crisis?

With people restrained to the home during the pandemic, the Indian healthcare industry needs to find ways for treating patients and maintaining the same level of care as a clinical wizard. Consequently, they turned towards telemedicine and health apps for keeping abreast of their patient’s well being. According to a survey conducted by global data, 79% of specialists in the US have confirmed that their use of telemedicine has increased during the covid-19 crisis.

Benefits of using Cloud Computing in the healthcare industry

Below are the points illustrating the importance of cloud computing in the healthcare industry:

Provides 24/7 care

Apps that provide 24/7 healthcare service's people can receive a fast diagnosis at their convenience for conditions like cold, sore throat, and apple A. According to a survey conducted by up dogs, 42% of us adults have confirmed that they prefer telehealth services during the covid-19 pandemic.

Ensures personal safety

This requires treatment delivered at your doorstep with the danger of being exposed to the virus that is used by both patient and doctor. Research has suggested that around 61% of doctors find telehealth a promising platform for healthcare services.


Booking an appointment at the clinic could cost up to $125 per visit. You can get the same level of medical treatment at home between $25 to $40 per visit depending upon the platform and your health issues.

Includes therapy and counselling

With a lot of people losing their jobs to the pandemic, mental health issues have grown substantially. Many apps provide online consulting and introduce users to listen to therapists for all mental health issues through unlimited messaging therapy.

Offers covid-19 consultations

With virtual screening, we visit physicians to inform patients of their preliminary diagnosis why limiting the exposure to the virus. As a result, telehealth apps with virtual screening gain more popularity among various organizations and individuals.

Why is API connectivity critical for healthcare apps to work smoothly?

The interface between your application and the best-in-class healthcare services is the cloud-based Application Programming Interface (API). Your patients will demand the same degree of comfort and services from your software as telemedicine platforms use innovative technologies to reach new heights. API allows you to experiment with features that can be integrated into your app to provide a one-stop-shop for your patients.

Telemedicine Apps with Voice APIs

When it comes to healthcare apps, voice API is especially useful for the physically disabled, the visually impaired, and the elderly. It's critical to build telemedicine apps with their requirements and shortcomings in mind. Lack of adequate vision, trouble moving, inability to keep their hands stable while using a smart device, following commands on screens and other issues are prevalent. 

Voice APIs, on the other hand, can assist these patients in navigating the app using pre-recorded commands and having their inquiries addressed.


The importance of cloud computing in the healthcare business is becoming a breeding ground for new developments as more developers explore the possibility of cloud technologies and API solutions. Improved use of health trackers and monitors with real-time updates to doctors, connecting biometric sensors to healthcare apps for early disease identification, effective use of IoMT (Internet of Medical Things) for better patient care, and so on are just a few examples.


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