About Client

A provider of health information exchange (HIE) solutions to caregivers (including hospitals,
pharmacies, assisted living, and home care systems) and patients worldwide, catering to
Fortune 1000 enterprises.

The Solution

Appsierra initiated the engagement by conducting a comprehensive gap analysis of the existing testing frameworks. This involved interviews and an in-depth analysis of testing artifacts. The complexity of transitioning was fully grasped, and a meticulous study of the release plan was undertaken. To establish a cohesive test service operating model, Appsierra tailored a high-level ERP program testing methodology to align with the V model, harmonizing with the ASAP methodology. This critical phase necessitates the validation and verification of development activities before progressing to subsequent stages.

At the onset of each iteration, our team meticulously examined the requirements for the application's new functionalities. This comprehensive analysis was then translated into over 7000 detailed checklists. Following the deployment of new functionality to the test environment, our test engineers executed a battery of tests to ensure that the application's diverse user flows functioned as intended.

Any identified defects were meticulously documented in Jira, with the Customer prioritizing their resolution. Lower-priority issues were moved to the backlog for future attention. Integration testing was undertaken to assess the data flow among the components of both the web and mobile applications, as well as within the application's database. This process involved the use of Postman, a tool designed for integration testing, alongside a custom tool for validating HL7 interfaces. The team generated Continuity of Care Documents (CCD) and Admission, Discharge, Transfer (ADT) messages, rigorously verifying their proper transmission to the shared application database and their accurate display on the web and mobile app interfaces.

With the resolution of defects identified in functional and integration testing, our test engineers proceeded to conduct regression testing on the updated web and mobile application builds. Upon successful regression testing, the features destined for deployment in the production environment were enumerated in the release scope list on Confluence. The final test report, encompassing details about uncovered and resolved defects, was presented to the Customer.

Upon the release of the new software build, our test engineers performed smoke tests on the production environment, affirming the stability of the deployed build.

Solution Overview

The proposed solution encompassed a holistic 360-degree testing approach, encompassing functional, UI, cross-platform, and cross-device testing. Automation was seamlessly integrated into the QA process to effectively manage the testing workload.

Business Benefits

Through the collaboration with Appsierra, the Customer achieved significant outcomes, marked by the successful release of new application builds. Notably, in the aftermath of these rollouts, a commendable achievement was the absence of critical defects surfacing in the production environment on a monthly basis.

This remarkable progress was attained by implementing structured requirements analysis, coupled with meticulous traceability to test cases. Furthermore, our adoption of the RBT (Requirements-Based Testing) methodology contributed to a reduction in post-production defects. Automation played a pivotal role in this success, with regression test cycles becoming notably streamlined.

Leveraging our expertise in process enhancement, we facilitated the establishment of comprehensive metrics collection and reporting mechanisms. This heightened transparency positively impacted the perception of IT and its testing services.