Email Infrastructure Monitoring In The Cloud Checklist Explained

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email infrastructure monitoring

A lot of time and resources are invested to make sure your customers get your emails. It is where the email infrastructure comes into role. You may have limited control over user interaction with emails but monitoring email infrastructure is in your hands. 

Email infrastructure usually consists of server and domain configuration, server performance, IP address, mail agents, and more. You need to consistently monitor your email infrastructure service in order to know it is perfect.

Understanding how to monitor hosted email infrastructure in cloud is critical since it helps you to analyze the performance of your email campaigns.

What is Email Infrastructure?

When it comes to email infrastructure service, we have a lot of moving parts with lets emails be delivered to and from you. In other words, it may be viewed as a method for sending emails to your consumers for both transactional and marketing objectives. It is made up of numerous components that make use of IP addresses, mail servers, and resources that focus on email deliverability and domain reputation. A close-up of these components is provided below:

1. IP Address

An IP address is a sequence of numbers that represent domain names and could be used to define unique device positions. The IP incorporates location and allows details to be shared on a network to logically connect devices including for communication purposes like voice over IP and sending emails.

For email marketing campaigns and individual sending, it is essential to maintain the sender’s reputation. Because of the importance of a good sender, you must be more diligent about IP addresses. Depending on your requirement you may benefit from one of these two types:

  • Personal/Dedicated IP Address: You have exclusive access to a dedicated IP address and can bet on protection and independence at a low cost when you own one.
  • Shared/Public IP: If people who use it fail to follow good email procedures, they risk damaging their reputation.

If you don't manage centre the protection risks associated with bulk email and could affect your campaigns in a long run. Managing your IP reputation is required for a successful email marketing asset to increase deliverability. More users are now using dedicated IP addresses over time as it is required to deal with today's diverse competition.

IP address
IP address

2. Mail Server

A mail server is a computer that manages and distributes email over the internet. A mail server is an excellent technique to take incoming client emails and forward them to another mail server. Outbound or outgoing servers and inbound or incoming servers are the two types of mail servers. They come in a variety of configurations and usage situations.

3. Outbound/Outgoing Server

SMTP server is another name for it. This server is in charge of sending emails. Outgoing mail servers usually have a similar name structure, such as SMTP.mail.domain. The SMTP server utilizes three ports by default; you can learn more about the common SMTP ports and their usage here. Remember that attempting to utilize an outbound mail server as an inbound mail server will result in failure.

4. Inbound/Incoming Server

POP or IMAP servers are other terms for the same thing. You can use this type to receive emails. Incoming mail server names are constructed similarly to outgoing mail server names, such as pop.mail.domain or IMAP.mail.domain. 

Also, don't use these types of servers to receive emails - they won't function because they're designed to distribute emails. The server that handles inbound and outbound traffic. POP or IMAP servers are other terms for the same thing. 

You can use this type to receive emails. Incoming mail server names are constructed similarly to outgoing mail server names, such as pop.mail.domain or IMAP.mail.domain. Also, don't use these types of servers to receive emails - they won't function because they're designed to distribute emails.

5. Mail Agent

A mail agent is responsible for processing, responding, and delivering mail. The procedure for transferring emails within an email infrastructure as a service could be split into multiple stages:

  • Mail Transfer Agent (MTA): Amir transfer agent is a program on the mail server that manages communications. It empowers the communication flow of emails from a sender to a person's computer.
  • Mail User Agent(MUA): Amir user-agent processes email for the machine. It allows users to process the emails in the manner they want. You can read, respond, delete, report spam, and so on.
  • Mail Delivery Agent(MDA): Tamil delivery agent could also be used as an alternative to the MTA for distributing emails to appropriate subscribers or profiles.

6. Feedback Loop

A feedback loop also known as the complaint feedback loop or complaint queue allows internet service providers to notify about unsolicited emails received from the customers. by removing certain people from the mailing list it shows that they won't get more unwanted emails and keep the ones who want to be on them happy.

To reduce email clutter, removing email subscribers who have filed complaints is required. The smaller the number of complaints from the center the higher is their potential or odds to succeed in hitting inboxes.

Elements to Monitor in Email Infrastructure

A lack of hosted email infrastructure as an example for monitoring may have a significant impact on your email deliverability. Maintaining a successful email list necessitates the management and monitoring of your email infrastructure. When monitoring your email infrastructure as a service, there are various factors to consider, which we will go over in this section.

1. IP Warming

IP warming is the process of increasing mailbox volume by using scheduled IP addresses. Following a measured strategy aids in building a trustworthy sender's credibility with ISPs (ISPs). It's a terrific technique to swiftly demonstrate the credibility of fresh concepts with new clientele.

2. Server Performance and Health

Exchange mail servers are extremely scalable; they are effective at completing mass mail delivery while eliminating the possibility of human mistakes and enhancing system throughput. By managing your exchange servers, you can ensure that your emails are safe from malware and phishing efforts.

3. Email Protocols

Email protocol is a standard way for email clients to exchange information. The most popular email protocols on the Internet are POP3, IMAP, and SMTP. POP3 and IMAP are primarily used for receiving and transmitting messages, whereas SMTP is only used for sending.

4. Blacklisting and Spam Scoring

The email blacklist, also known as DNSBL, is a real-time database that allows you to easily determine whether emails are spam. It is simply a filter that decides whether or not an email is sent to its appropriate mailbox. It's a good idea to search blacklists when you're having trouble transmitting, even if you don't have any at the moment.

5. Email Authentication

Phishing and email spam are the most common ways for hackers to get access to your network. The DKIM key (DomainKeys Identified Mail) is one of the most used techniques for authenticating a mail server and proving it to ISPs, along with SPF (Sender Policy Framework) or DMARC (Domain-based Message Authentication, Reporting, and Conformance). When properly configured, all three establish that the sender is authentic and that their privacy is not violated.


A successfully hosted email infrastructure in the cloud requires a secure, resilient infrastructure. Following best industry standards, such as guaranteeing the security of your servers and IP address or employing automation tools to manage campaigns, is beneficial for business owners and email marketers.

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